Privacy Policy
Glass Curtain Australia ("we", "us", or "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and landing page.
1. What Information We Collect
We may collect the following personal information when you submit a form on our website:
Full name
Email address
Phone number
Suburb or postcode
Any other information you voluntarily provide
We also collect non-identifying information such as IP address, browser type, and interaction data using cookies or similar tracking technologies.
2. How We Use Your Information
We use your information to:
Contact you about your enquiry
Provide product and service information
Improve our website and user experience
Send marketing and promotional content (you can opt out at any time)
3. Disclosure of Your Information
We do not sell your personal information. We may share it with:
Our internal sales or support team
Trusted third-party service providers (e.g., CRM or email marketing tools)
Legal authorities if required by law
4. Data Security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access or disclosure.
5. Access & Correction
You may request access to or correction of your personal information at any time by contacting us.
6. Cookies
We use cookies and similar tracking technologies to enhance your experience. You can manage cookie preferences in your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
9. Contact Us
If you have any questions or concerns about your privacy, please contact:
Steve Kirby
Glass Curtain Australia
Email: [email protected]
Phone: 0420 669 971
Location: New South Wales, Australia
Terms and Conditions
Effective Date: 31 March 2025
1. Introduction
Welcome to Glass Curtains Australia (“we”, “our”, “us”). By accessing our services—such as requesting a quote through our website—you agree to be bound by these Terms and Conditions and our Privacy Policy. Please review both in their entirety. The request form clearly states your agreement: “I agree to the Terms & Conditions and Privacy Policy.”
2. Request for Quote & Consent
By submitting the quote request form (including your name, phone number, and email), you consent to receiving marketing and transactional communications via SMS and email. Standard message and data rates may apply.
3. Responsiveness & Service Overview
We strive to respond to your quote request within 24 hours.
Our process includes:
Filling out the form
Providing project measurements or scheduling an on-site assessment
Receiving a tailored quote
Professional installation of your frameless glass enclosure
4. Quotations & Pricing
Quotes provided are valid for a defined period—typically 30 days, unless stated otherwise. Quotes may change if your project specifications change. A deposit may be required upon acceptance of your quote (standard practices usually require 10–50%, but ensure your policy is clearly stated here).
5. Payments
We accept payment via [bank transfer, debit/credit card, or other approved methods]. A deposit (typically 50% of the total project cost) is required to secure your order, with the balance payable upon completion of installation unless otherwise stated in writing.
Refund Policy
Deposits: Deposits are generally non-refundable, as materials are custom-manufactured for each project.
Cancellations: If you cancel your order within 48 hours of paying your deposit, you may be eligible for a partial refund, less any administrative or material costs already incurred.
Changes to Order: Changes requested after manufacturing has begun may result in additional costs.
Faulty Workmanship or Materials: If a product is found to be defective due to our workmanship or materials, we will, at our
discretion, repair, replace, or refund in accordance with Australian Consumer Law.
6. Installation Terms
Quotes provided are valid for a defined period—typically 30 days, unless stated otherwise. Quotes may change if your project specifications change. A deposit may be required upon acceptance of your quote (standard practices usually require 10–50%, but ensure your policy is clearly stated here).
5. Warranty and Materials
We proudly use premium Australian-made frameless glass and hardware designed for durability, safety, and long-lasting performance.
Workmanship Warranty: All installations come with a 12-month workmanship warranty covering defects in installation.
Product Warranty: Glass and hardware are backed by manufacturer warranties (specific periods vary by product type).
Exclusions: Warranty does not cover damage caused by misuse, neglect, accidents, structural movement, or unauthorized modifications.
Your Rights: These warranties are in addition to your rights under the Australian Consumer Law, which guarantees that our products and services are supplied with due care and fit for purpose.
8. User Obligations & Safety
You must:
Provide accurate project information and measurements
Allow safe access for installers
Ensure compliance with local building codes and obtain necessary permissions or permits
Not hold us liable for delays caused by inaccurate info or lack of permission
9. Liability Limitations
To the extent permitted by law:
We’re not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the total amount paid by you for the project
10. Intellectual Property
All content on our website, including images, text, logos, and branding, is owned by us. You are not permitted to use our intellectual property without explicit consent.
11. Privacy
Your data is handled in accordance with our Privacy Policy. We will not share or sell personal information except as permitted under that policy.
12. Changes to Terms
We may update these Terms at any time. Updated versions will always be available on our website. Continued use of our services after updates constitutes acceptance.
13. Governing Law
We may update these Terms at any time. Updated versions will always be available on our website. Continued use of our services after updates constitutes acceptance.
14. Contact Us
For questions or concerns, reach out via the contact options available on our website (e.g., email form or inquiry form). We aim to respond within 24 hours.
Frequently Asked Questions
Discover answers to common inquiries below
How secure are glass shopfronts?
Our shopfronts use toughened safety glass designed for strength and durability, providing both visibility and security.
What types of glass services do you offer?
We provide a full range of services including glass shopfronts, mirrors, glass table tops, shower enclosures, balustrades, glass curtains, repairs, and custom glass fabrication for both residential and commercial clients.
Do you offer custom-made glass solutions?
Yes. All our glass products are made to measure and tailored to your exact specifications, ensuring a perfect fit and finish for your space.
How do I request a quote?
Simply contact us with your project details, measurements (if available), and photos. We’ll provide a free, no-obligation quote and expert advice.
How long does installation take?
Timelines vary depending on the project. Small installations may be completed in a few hours, while custom or larger jobs can take a few days. We’ll always provide a clear timeframe before starting.
Do you use safety glass?
Yes. We use high-quality toughened or laminated safety glass that meets industry standards for strength, durability, and safety.
What are glass curtains?
Glass curtains are frameless, sliding or folding glass panels used to enclose balconies, patios, or outdoor areas while maintaining visibility and flexibility.
Can glass curtains be fully opened?
Yes. The panels are designed to slide and stack neatly, allowing you to fully open or partially enclose your space as needed.
Are glass curtains weatherproof?
They provide excellent protection from wind, rain, and dust, while still allowing natural light to pass through.
Can you make glass table tops for any shape or size?
Absolutely. We custom-cut glass table tops to fit round, rectangular, oval, or uniquely shaped furniture.
Are glass table tops durable?
Yes. We use toughened safety glass designed to withstand daily use, making it both strong and long-lasting.
Do you offer shopfront repairs?
Yes. We provide fast and reliable repair and replacement services, including emergency glass repairs.
Can a glass top protect my existing furniture?
Yes. Glass table tops are commonly used to protect wooden or delicate surfaces from scratches, heat, and spills.
Do you provide custom mirrors?
Yes. We create mirrors in custom sizes, shapes, and finishes to suit bathrooms, gyms, feature walls, and commercial spaces.
Can mirrors make a room look bigger?
Yes. Mirrors reflect light and create depth, making spaces appear larger and brighter.
Do you install glass shopfronts for businesses?
Yes. We design and install modern, durable shopfront systems for retail stores, offices, and commercial properties.
How do I maintain glass surfaces?
Glass is easy to maintain—simply clean with a soft cloth and glass cleaner to keep it clear and streak-free.
Do you offer emergency glass repairs?
Yes. We can respond quickly to broken or damaged glass to secure your property and restore safety.
Contact Us
0420 669 971
Branches:
Sydney : St Peters 2044
Perth : Joondalup 6027
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